Compliance represents a clear commitment to the principles of integrity, transparency, reliability, fairness and respect for the rules and principles governing the operation of Quest Group.
Quest Group undertakes to lead with transparency, integrity and reliability in every field and activity. It undertakes to comply with applicable legislation and responsible business behavior, in line with its principles and values.
Quest Holdings, as well as its major subsidiaries, have adopted a Compliance Management System –as part of the Internal Control System– which, together with the Code of Conduct and Ethical Behavior and Internal Policies and Procedures, are designed to prevent, identify, address and monitor ethical and regulatory compliance issues.
The Compliance Management System applies to all employees. All personnel shall act in compliance with applicable legal/ regulatory provisions and internal policies.
Complying with the law, the Code of Conduct and Ethical Behavior of the Group and internal policies is very important to us.
The Code of Conduct and Ethical Behavior of the Group contains the principles and rules governing daily activities and business relationships and is a fundamental guiding tool for demonstrating good professional practice, ethical conduct and integrity.
Effective Compliance is the basis for ensuring ethical behavior and culture, which is triggered once the Management sets the tone, and governs the daily operations, transactions and relationships with employees, partners and other stakeholders.
Key pillars of the Compliance Management System
It reflects the vision, the values, the goals and the actions of the shareholders and the Management of the Group, that demonstrate the commitment to compliance issues, as well as the actions to communicate said message but also the standard of the behavior required to be shown by the Management of the Group to all the stakeholders.
This relates to the systematic management of compliance risk, so that the compliance priorities and issues to be managed by the Group be identified in a timely and effective manner.
This relates to planning and implementing the required Policies and Procedures for complying with the relevant applicable obligations, limiting risks and identifying the required adjustments and improvements to be made, which result from the audits carried out or from the complaints and other communication channels.
This relates to recognizing and highlighting the crucial role of employees in achieving compliance, planning and implementing actions to ensure the level of alertness and knowledge required from employees managing compliance issues on a daily basis, and in the overall shaping of culture and behaviors that strengthen the Group’s compliance.
Quest Holdings has established a Compliance Unit (CU) which is an integral part of the Internal Control System for the protection of the Group against moral and regulatory compliance risks. The CU is staffed by the Group’s Chief Compliance Officer and Compliance Officers in major subsidiaries.